• Am I making money?
• What is my true cost to service a customer, model, contract?
• Is my service department running as efficiently as possible?
• Is my per page/per click rate profitable?
• Do you need to combine color, black, and/or scan clicks from multiple machines or customers into one invoice with a minimum billing?
• Do you need to maintain the supply inventory located at your large customers

The service package includes the following features for managing your service department:

• Service department management including dispatching techs, completing calls, 3rd party service calls, technician car stock, and detailed service histories by customer and serial number
• Inventory for parts, supplies (OEM and compatible), and serialized equipment
• Service department Snapshots, Dashboards, and Analysis to give you instant information about your service department
• Contact billing including copy clicks and page counts which can be combined in any combination, multiple meters, meter requests by fax or email, and customer summary reports which can be exported to excel for your customers
• Purchase Order with alternate supplier part numbers and stock management
• Street level mapping for customer and machine lookup and business intelligence analysis
• Text messaging for instant communication with your technicians both free form text and service call information
• Bar Coding for inventory count management of technicians
• Sales Prospecting and Team Management including sales campaigns, statistics, email newsletters, forecasting, and sales funnel management
• Interface to River Cities accounting, Quickbooks®, or stand alone without an accounting package.